You are currently standing in a corridor of information, and you have no idea how long it is. It might end at the next turn, or it might stretch for another three miles through the dark (the human eye can actually detect a candle flame from away in total darkness).
Visual sensitivity: A single flame detectable at 1.6 miles
You are probably fine with walking, provided you know when you get to stop. But the moment that certainty is stripped away, your legs start to feel heavier than the physics of the situation should allow. This is the fundamental tax of the unknown, and you pay it every time you interact with a system that refuses to show you its hand.
The Tuesday Night Friction
Think about Narongsak. It is on a Tuesday, and he is sitting on his sofa, trying to finish a verification process for a new service he wants to use. He has already uploaded a photo of his ID, confirmed his email, and set a password that requires more special characters than a Victorian novel (the ampersand was originally the 27th letter of the alphabet).
Verification Step
Progress: ???
⚠ Error: Remaining duration unknown. Perceived effort rising.
He is now on the fourth screen. He hits “Next.” Another form appears, asking for
